Quality Customer Service & Support

Hearth & Home Technologies is committed to Quality Customer Service. The following departments all play unique and specific roles in providing our Authorized Dealers with the support they deserve. From order placement to sales & technical support, order expediting & shipping status to warranty & co-op advertising support, we can help. Contact these departments for the following:

• Place orders via phone, fax, or e-mail.
• Technical product spec's and information.
• Current product pricing information.
• MSDS - Material Safety Data Sheets.
• RMA - Return Material Authorizations.

• Shipping and delivery information.
• Routing schedule for our own fleet of trucks.
• Delivery area for our fleet of trucks.
• PRO-numbers and Bill-of-Lading numbers.
• Small package tracking numbers.

• Authorized Dealer inquiries.
• Request a sales representative contact you.
• Early-Buy/Dating program inquiries.
• Sales and technical product training.

• Web-site feedback.
• Product price sheets & literature orders.
• P.O.P. material orders.
• Vendor advertising support materials.
• Vendor co-op advertising claims.
• Vendor display program claims and support.
• Model Home program claims and support.

• Existing vendor inquiries.
• Vendor product and pricing updates.
• New vendor requests to quote.
• Product warranty claim forms and support.
• Inbound and Outbound Logistics information

Each year the HHT - Alsip RDC receives several awards from our suppliers for Outstanding Performance. Following are some examples:

Outstanding Performance Award.
Million Foot Milestone.

Presidents Club for Outstanding Sales Achievement.

Top Achiever Award.